Frequently Asked Questions

There’s a good chance you’ll find the information you’re looking for in our Frequently Asked Questions section, so why not give it a try? You can either search by topic or look for a specific question.


    • How does the boarding work on MSC ships?

      Embarkation begins at the Check-In time shown on the cruise ticket. Check-In closes 90 minutes before the ship departure time, except for American ports, where Check-In closes two hours before. It is extremely important that you always arrive at the port with your e-ticket, including the embarkation form with complete and accurate personal data.   The details of the embarkation process change from ship to ship. For more detailed information on your cruise ship embarkation process please Click Here.

    • How can I check in online?

      If you book your cruise directly with MSC Cruises, then you should personally complete the web check-in process.
      For cruises booked through a travel agent, you may ask them to complete the web check-in process on your behalf.
      In order to issue the e-tickets, the following personal information is required for all passengers included in the booking: First Name, Last Name, Date of Birth, Place of Birth, Gender, Nationality, Passport or National ID Card Number, Passport place and date of issue, Passport or National ID Card expiry date, and Emergency Contact Information (First name, Last name, Telephone Number of a  relative or friend not traveling with you, that we may need to reach Before arriving at the port, you should ensure that you have all personal travel documents required, and that all personal information shown on your embarkation form is correct. In the event of necessary changes, you can repeat the online check-in process in order to re-issue your e-ticket.

      To check-in online: 

      1. Enter your booking information. You will find a section dedicated to you. 
      2. Enter your personal and identification information where requested, then click Save and Confirm.

    • What documents are required to go on a cruise?

      Each guest is responsible for acquiring and presenting all travel documents necessary for boarding the ship in their respective country of embarkation, documents including a valid passport and any visas required for the cruise itinerary. Please note that each guest is also responsible for securing any necessary visas and immunizations.

      Please be aware that MSC does not assume responsibility for advising guests of required travel documents or travel advisories. Guests who do not have the required documents for vessel security and immigration will be denied boarding without entitlement to a refund.

    • Can I bring food or drink on board?

      No, although food and drink may be bought on board.

    • How many pieces of luggage can I take on board?

      Two pieces of luggage per person is the accepted limit*.

      *Note: Please check your cruise ticket for more accurate detail.

    • How is luggage handed over when boarding and leaving the ship?

      Prior to reaching the cruise terminal, guests are advised to label their luggage using the tags received with the cruise ticket, and hand it to MSC staff at the terminal. Luggage will be delivered directly to your cabin shortly after embarkation.

      Two days before the end of each cruise, guests receive directly in their cabins the disembarkation procedures and luggage tags. Please leave labelled luggage outside the cabin door the night before disembarking. The luggage will be collected and delivered directly in the terminal building during disembarkation. Please note that the luggage embarkation and disembarkation process can vary between ports.

    • Are there parking facilities at the pier?

      Parking can be purchased through MSC Cruises in most ports of embarkation. We recommend booking this service by phone please call our call centre or your travel agent for details and rates.

    • Are there wheelchairs available to passengers?

      Wheelchairs are available on all ships in the MSC Cruises fleet, for use during embarking and disembarking or in the event of an emergency.

    • What if my luggage or other personal effects are lost?

      MSC Cruises, its employees and agents accept no responsibility for loss, damage or theft of guests’ luggage or personal effects. MSC Cruises’ responsibility with respect to lost, damaged, or undelivered luggage is explained in the Passenger Contract. In the event of loss or damage to luggage or personal effects, a representative of MSC Cruises should be immediately notified. Otherwise insurance must be taken out with MSC Cruises.

    • Can I bring food or drinks on board after my excursion?

      No, although food or drinks may be bought on board.

    • What credit\prepaid\ debits cards are accepted?

      We accept the following credit cards; Visa, MasterCard, American Express, JCB, and Diners Club. 
      We accept the following debit cards; Maestro, Visa Debit, Visa Electron, MasterCard Debit.

    • How can I pay onboard if i didn’t collect my cruise card yet?

      Once checked-in, in case your cabin isn’t ready yet and for this reason you didn’t collect your Cruise Card, you can begin your onboard purchases in the bars and restaurants by providing crew members with your cabin number and full name (information available on your embarkation form).  

    • Are the prices on board more expensive than those on land?

      No. In fact the special operating environment that regulates the maritime sector means that many products (such as alcohol, tobacco and fragrances) can be sold duty free, bringing reductions of up to 30% off retail prices on land.

      *Depending on the itineraries and subject to applicable legislation.

    • Can cash withdrawals be made on the ship?

      A cash advance service is available if a credit card has been registered at the on board account. This can only be done in the on board currency (euro or US dollars, depending on the itinerary), for a fee, set according to the itinerary.

    • Settling your final bill

      You can settle your final bill in any of the following three ways: 

      By credit card
      The following credit cards are accepted: Visa, MasterCard, Diners, JCB, Discover and American Express. If you choose to pay by credit card, your account will be closed automatically at the end of the cruise, so there is no need to go to the Reception – Guest Service.
      By debit or prepaid card 
      You should make sure that your debit/prepaid card is enabled for use abroad. The following debit cards are accepted: Maestro, Visa Debit, Visa Electron, MasterCard debit Any amount debited to your card and not spent during your cruise will be reimbursed in cash at the Reception - Guest Service on the final morning before disembarkation.
      In cash
      Any amount deposited in cash and not spent during the cruise will be reimbursed in cash at the Reception - Guest Service on the final morning before disembarkation. Please note that personal cheques are not accepted. For cruises in the Mediterranean, Northern Europe, Antilles, Dubai, the Emirates and Oman, as well as MSC Grand Voyages departing from Europe, the onboard currency is the Euro (€). For cruises in the Caribbean, South America and South Africa, as well as MSC Grand Voyages going to Europe and to Australia, the onboard currency is the US Dollar ($).The onboard currency for MSC Virtuosa summer season cruises through October 2023 will be the British Pound (£).

      Europe: EC Regulation 1889/2005 states that: “Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation”.
      Please consult your travel agent and/or the relevant authorities (embassies, consulates or other local authorities) to find out whether there are any other restrictions to carrying cash on your itinerary.

    • On board spa services

      In order to grant the best experience to our guests, all Thermal Area experiences are available by appointment only. Access to the MSC Aurea Spa is only permitted for guests over the age of 18. Click here to discover the details. Pregnant guests are not allowed to use any heat treatments within the Thermal Area.

    • How can I find my way around the ship?

      A map of the ship is available in every cabin.

    • What will the temperature be like on board?

      MSC ensures sure that the temperature inside our ships is pleasantly regulated taking into account the weather conditions. The temperature in your cabin can be easily regulated using the thermostat.

    • What if I lose something on the ship?

      Guests who lose items on board should refer to the Reception or Guest Services to see if their belongings have been handed in.

    • What if I lose something on the ship?

      Guests who lose items on board should refer to the Reception or Guest Services to see if their belongings have been handed in.

    • What are the service charges?

      Find out more here.

    • What additional costs should I plan for?

      Onboard bar purchases will incur a gratuities, automatically added to all purchases: 15% gratuities on European, Emirates, South Caribbean, Red Sea, South America (Brazil and Argentine) and Far East itineraries, and 18% gratuity on North America itineraries.

    • Are the prices on board more expensive than those on land?

      No. In fact the special operating environment that regulates the maritime sector means that many products (such as alcohol, tobacco and fragrances) can be sold duty free, bringing reductions of up to 30% off retail prices on land.

      *Depending on the itineraries and subject to applicable legislation.

    • Is smoking allowed on board?

      In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays. The Company reserves the right to levy a fee should passengers be found smoking in non designated areas of the vessel.  Repeatedly smoking in non- smoking areas can ultimately lead to disembarkation. We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

    • What are the payment methods on board?

      All on board purchases are made with the personal cruise card, eliminating the need to carry cash or credit cards on board. To activate purchasing with the Cruise Card, Guests must either register their credit or debit card at the check-in or onboard at the Cruise Card Activation Points (only available on certain ships), or by leaving a cash deposit at the Reception - Guest Service immediately after embarkation.

    • What medical services are available on board?

      All MSC cruise ships have a well-equipped Medical Centre, supervised by a ship’s doctor and other medical personnel. The Medical Centre is open at the times advertised in the ship’s Daily Programme. Emergency services are available round the clock by calling the Medical Emergency number.

    • Can cash withdrawals be made on the ship?

      A cash advance service is available if a credit card has been registered at the on board account. This can only be done in the on board currency (euro or US dollars, depending on the itinerary), for a fee, set according to the itinerary.

    • Are sunbeds available?

      Sunbeds are available free of charge for all passengers, although they cannot be reserved. Guests are kindly requested not to occupy deckchairs and sunbeds with personal items during long absences.

    • Security Guide: How do I report a crime on board?

      To report any missing person or criminal activity while on board, we recommend to immediately dial Tel 99 for prompt assistance (Reception – Guest Service). For detailed information on Crime Response please click here.

    • Does MSC Cruises offer assistance to passengers with disabilities or reduced mobility?

      Yes, MSC Cruises and its staff are constantly striving to provide the best service possible for all guests, including those of reduced mobility or disabilities.

    • Can I bring medicines on board?

      Yes. If possible, they should be carried in hand luggage. We also advise our guests to carry the list of medicines they intend to take on board with them, to allow on-board medical staff to provide assistance in the event of a medical emergency.

    • How can I let MSC Cruises know about my special needs?

      MSC Cruises should be informed of all special needs via the Special Needs Form, which is available online and at all accredited travel agencies. In addition to the Form, a medical certificate confirming that the guest is fit to go on a cruise may be requested.

    • What medical service is available on board?

      All MSC cruise ships have a well-equipped Medical Centre, supervised by a ship’s doctor and other medical personnel. The Medical Centre is open at the times advertised in the ship’s Daily Programme. Emergency services are available round the clock by calling the Medical Emergency number. Excluding emergencies, medical services carry a fee and prices are available on board. Guests who incur medical expenses during their cruise can ask their insurance company for reimbursement once ashore.

    • Are there special menus for coeliac passengers or for those with food allergies/intolerances?

      MSC Cruises has obtained a certification from Bureau Veritas to provide gluten-free menus worldwide (food code: 20 ppm) on all ships. Please check availability when booking. On MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica guests can find only a limited selection of pre-packaged gluten-free snacks such as, biscuits, croissants, sponge cakes and muffins. Guests with food intolerances and/or allergies must inform MSC Cruises of their needs via the Special Needs Form and, once on board, confirm their requirements at Reception-Guest Service and/or with the Maître d’hôtel.

      Kosher meals (pre-packaged breakfast, lunch and dinner) may be available on board for an additional charge starting from €25 pp/day. Kosher meals can be consumed in the main restaurants and must be booked at least 3 weeks before ship’s departure.
      Halal products (beef, lamb and poultry) may be available on board following former request of the guest at least two months before departure;


    • Do on board staff receive special training in providing assistance to passengers with disabilities or reduced mobility?

      All on board staff receive special in-house training that sensitizes them to the needs of passengers with disabilities or reduced mobility, and which prepares them to provide any necessary assistance.

    • Can I undergo dialysis treatment on board?

      Peritoneal dialysis may be performed on board, if the guest brings all necessary medicines and equipment. The equipment and machines used for haemodialysis treatment are carried on a limited number of cruises.

    • Are there excursions accessible to passengers with disabilities or reduced mobility?

      The majority of excursions are fully accessible, however we would recommend that all our guests to read-through the programme of available tours at the Excursion Office on board. Click here to discover our accessible tours.

    • What is the deadline for notifying MSC Cruises of my special needs?

      Guests should inform MSC Cruises of special needs at the time of booking, or at the latest two working days before departure. After this deadline, we may be unable to provide the level of assistance required.

    • Can I travel with my guide dog?

      Properly trained and certified guide dogs are allowed on board, provided they are in good health and have all documents required for entering the countries visited during the cruise. Guests are personally responsible for the custody, feeding and general care of the animal.

    • Are there signs for passengers with visual disabilities?

      All MSC cruise ships are fitted with Braille signage in public areas, in lifts and at the entrance to cabins. There is also a voice system in lifts on Fantasia and Musica class ships that announces the floor in English.

    • Who will handle my special needs request and how will it be treated?

      All requests are sent directly to MSC Cruises and reviewed internally. Some requests may require closer examination from a practical or medical point of view, which will be carried out by a specialized internal committee. In all cases, passenger details will be handled with absolute discretion, in accordance with our privacy policy.

    • How soon will I receive a reply to my special needs request?

      If requests are received during working day, responses are sent out immediately. In some cases, however, closer examination may be necessary and replies may take several days.

    • Could MSC Cruises refuse my booking or deny me boarding?

      Refusal of a booking or denial of entry would only happen in the interests of ensuring the safety of guests and the crew, which is of paramount importance.

    • Can a passenger with reduced mobility travel alone?

      Yes, provided that they are fully independent.

    • Which areas of the ship are accessible to passengers with disabilities or reduced mobility?

      All decks and public areas of our ships are accessible to guests with reduced mobility.

    • Are there cabins for passengers with disabilities or reduced mobility?

      Yes, all ships in the fleet contain a number of specially fitted cabins with extra floor space and more room for movement. These cabins should be requested at the time of booking.

    • Can I bring my Mobility Scooter on Board?

      Yes, you can. Scooters must be stored and batteries recharged in your cabin which is fitted with 110V sockets (US type sockets) and 220V sockets (German type sockets) avoiding to connect when using the hairdryer. Keep in mind that the scooter minimizes the available space within your cabin. Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. Your personal scooter should be able to fit in a standard cabin with a limited entry doorway (58 cm on MSC Divina and MSC Armonia, 68 cm on MSC Lirica, MSC Sinfonia and MSC Opera, 62 cm on the others). If your scooter is larger than the dimension reported for your chosen ship, you should book an H cabin or rent a smaller scooter. Segways and other similar vehicles cannot be operated on board. They shall be confiscated and can be taken off the ship to be used while in port.

    • What do you need to know about MSC Cruises’ policy for travel to regions that have been declared affected by the Zika virus?

      The Centres for Disease Control and Protection (CDC) has issued guidance advising against travel in zones affected by the Zika virus for women who are pregnant and their partners as well as for women who are trying to become pregnant.     In connection with this, MSC Cruises offers pregnant guests and the people travelling with her in the same cabin the opportunity to cancel free of charge their cruise to countries affected by Zika or  rebook using cruise credit to another destination of their liking among the worldwide destinations that MSC Cruises offers to be utilized within a 24 month period. Guests should provide a copy of a medical certificate confirming their existing pregnancy.    Guests who wish to find out additional information about the Zika virus should either contact their health care provider physician or visit the CDC Website:

    • What is the MSC Voyagers Club?

      MSC Voyagers Club is the Loyalty Programme for MSC guests. It is MSC Cruises’ way of rewarding its most loyal customers.

      To discover all the privileges  please click here.

    • What shops will I find on board?

      All ships have duty free and tax free shops, hair and beauty salons and photographic services. Prices are published on board. All MSC Yacht Club guests (on board MSC Divina, MSC Splendida and MSC Fantasia) can enjoy private shopping opportunities, exclusive viewings of selected jewellery in their suite and personalized delivery of purchased items to their suite.

    • What are the shop opening hours ?

      Opening hours are listed in the Daily Program programme sheet which is delivered to the cabin each day. Shops are normally open while at sea and during the day.

    • Is there Duty-Free on board?

      Yes, MSC Cruises has a wide range of duty free and tax free shops on its fleet.

    • What credit cards are accepted?

      Visa, MasterCard, American Express, JCB, and Diners Club.

    • What are the payment methods on board?

      All on board purchases are made with a personal cruise card so there is no need to carry cash or credit cards.

    • Are the prices on board more expensive than those on land?

      No. In fact the special operating environment that regulates the maritime sector means that many products (such as alcohol, tobacco and fragrances) can be sold duty free, bringing reductions of up to 30% off retail prices on land.

      *Depending on the itineraries and subject to applicable legislation.

    • Can I purchase Photos after the cruise?

      Yes, you can purchase the photos you’ve made while on board with our professional photographers on our dedicated My MSC Photos website.

    • What happens in the event of rough seas or bad weather?

      In case of bad weather all the entertainment activities take place in the main lounges of the ships.

    • Which kind of activities can I find on board?

      The following activities are regularly scheduled across the fleet:
      professional  dance classes;  fitness  classes ; pool games; arts & crafts; dance nights; team games;  theme parties;  board games; karaoke; talent contests; fun nights; quizzes; sports activities (ask the entertainment staff for more details).

    • Are there any kind of daytime activities during port days?

      Entertainment varies between itineraries. Activities are also scheduled during port days, including but not limited to: professional  dance classes;  fitness  classes; games, and so on.

    • Are there additional costs for the performances?

      It is free for guests to attend the performances held on board MSC cruise ships.

    • Is there a fee for the 4D cinema on board?

      Yes, the fee for the 4D cinema onboard MSC Fantasia and MSC Splendida is €6 per person. Please note that rates may be subject to change.

    • What type of shows can I expect on board?

      A diverse variety of performances is programmed for each evening: international musicals, classic and modern songs, dance, mime acts, magicians and jugglers. The entertainment staff will do their utmost to make every cruise enjoyable. The evening performance is announced in the daily on board programme, which is delivered to the cabin.

    • Is it necessary to make reservations for the theatre?

      MSC Cruises has built large theatres on all ships to ensure every guests has a comfortable, quality seat. Guests can attend one of the two nightly seating plans, which are identical to the restaurant service seating plans. Performances are repeated twice per evening, which means there is room for everyone. On board of the renewed MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica ships, there can be up to three seating’s for the evening shows. On these ships it is possible to book your preferred seating.

    • Will the Kids Club be open in the next months? And what kind of kids’ activities will be available?

      Our Kids Club and family activities will welcome kids and parents in a healthy and safe environment fun and enjoyable experience.

    • How can I subscribe my children to the Kids’ clubs?

      You can register your children for the Kids’ Clubs on board or complete the subscription form online before boarding. Once on board just bring us the printed form, along with your Cruise Card and those of your children.

    • What can babies and small children eat on board?

      All children on board our ships can enjoy delicious, nutritious dishes and varied, fun main courses. Our huge menu selection is designed according to children's tastes as well as their nutritional needs.

    • What kind of on board entertainment is available for the younger guests?

      There are ad-hoc programmes designed for every age group, as well as sports competitions, contests, quizzes, treasure hunts, and games in the swimming pool. A fully-equipped games room is also available with a vast selection of toys selected according to the needs of each age group. These range from board games, draughts, chess, stencils, art, blackboards, modelling clay, colouring, group games and much more.

    • Are the children's activities provided at an additional cost?

      No, the activites are free.

    • Can children register in the MSC Voyagers Club?

      Yes, MSC Voyagers Club membership is open to all ages. However, if you are under 18, subscription can only be completed by a parent or legal guardian.  The following information is required: name, last name and date of birth. Email is optional.

    • Is it possible to leave children on board while parents disembark for an excursion?

      Yes, provided that the miniclub staff is notified one day prior to the excursion. To ensure family activities run in a safe environment, some onboard services are subject to changes based on local regulations or other restrictions. MSC Babycare (dedicated to babies and toddlers under 3 years old) will temporarily be unavailable on board our ships.

    • Is there special pricing for children on shore excursions?

      Yes, Babys and Infants aged 2 and younger will be carried free of charge. Children between the ages of 3 to 13 years have a discount up to 30% vs adult price.

    • Do you have special security for children?

      Every child is issued with an MSC ID wristband during embarkation. This wristband must be worn at all times during the cruise for security.

    • Do you have medical services for children?

      Every ship in the MSC Cruises fleet has a well-equipped modern Medical Centre on board. The Medical Centre is staffed by fully-qualified personnel, and benefits from 24/7 specialist paediatric telemedicine support. Over-the-counter medicines can be purchased on board.

    • What about help warming infant milk formulas and baby foods?

      All our restaurants and 24-hour Cabin Service are ready and happy to help, ensuring you can feed your baby swiftly on demand, for their and your own comfort.

    • Do you provide any equipment for parents with young children?

      We do everything we can to make life easier and as comfortable as possible for all our guests. Partnering with world-leader Chicco, we provide a limited quantity of beautifully-designed bottle warmers, strollers, bouncers and backpacks on board for your combined comfort and convenience. Among the shops on board, you’ll find a Chicco corner with a selection of great products for babies and toddlers, including nappies.
      Also a limited number of cots and highchairs are available on board, although please be prepared for increased demand for these during the high season. Please be sure that the travel agency sends your request for these items at the time of booking via e-mail.

    • How can we celebrate my child’s birthday while onboard?

      If you’re celebrating your child’s birthday during your cruise, you can make it even more fun by ordering a special Doremi cake. Just contact the Reception - Guest Service or the Maître d’hôtel for details.

    • What are my main duties as a parent/ legal guardian with a minor on board?

      Minors onboard must be supervised by a parent or a legal guardian at all times and are welcome at the activities onboard or at shore excursions, provided that a parent or legal guardian is present. Guests under the age of 18 are prohibited from disembarking the ship unless accompanied by a legal guardian or an adult duly authorised from the legal guardian to accompany the minor, by virtue of an official consent of the latter. Children cannot remain onboard if their parents or legal guardian go ashore, unless expressly authorized by the onboard staff.

    • Do you have a cashless payment system for children on board?

      Using their cruise card, minors can purchase soft drinks, video games, the Fun Pass, souvenirs, and print and digital photos. By setting a spending limit on their account you don’t have to worry about them overspending. You can manage your child’s onboard account at Reception - Guest Services. If you choose not to set a spending limit you authorize all purchases made by your child onboard.

    • What about swimming pool hygiene and safety?

      We have clear and simple rules to ensure pool safety. Babies in nappies are not allowed in the water and children under 16 must be accompanied by an adult. Swimming caps are optional, but flip-flops should be worn around the pool (and can be purchased in the shops on board).

    • Are there any areas not accessible by minors?


    • What is Satellite Internet Access and how does it work?

      When at sea, it is not possible to access the internet using a high-speed broadband connection as you would on land. Instead, internet connectivity on board is provided by links between the ship and communications satellites in orbit far above the Earth.

    • Why is Satellite Internet Access slower than a normal connection on land?

      Your internet data needs to travel vast distances between the ship’s antennae and the nearest satellite, and it needs an unobstructed line of sight between them.
      A number of things may interfere with this, like storms and large objects that can block the signal, such as steep mountains close to the ship or tall buildings in ports. This interference can result in slow response times or even the system becoming unresponsive.

    • When is the best/worst time to use Satellite Internet Access?

      The peak use periods for internet use on board tend to be first thing in the morning or when large numbers of guests return from shore excursions. During these periods, congestion can make internet access slower, just as it would on land.
      It is therefore best to avoid these periods if possible.

    • Where is Satellite Internet Access available on board?

      Satellite Internet Access is available in all public areas of the ship and in most cabins, including all MSC Yacht Club suites. All you need is one of our Satellite Internet Access packages and a mobile internet device (smartphone, tablet, laptop, etc.).
      You can also access the internet without the need for a mobile device, by using the computers in the Internet Café on board.

    • Does the package cover the entire cruise?

      Yes, all packages have no data limits. You will have 24hrs access.

    • What is the main difference between Browse and Browse & Stream packages?

      With the Browse & Stream package it is possible to use video calls, stream music and videos. Those cannot be used with the Browse package.

    • How can I activate the devices once on board?

      Once on board register on the MSC Captive portal with the first device you want to use. Once registered you will automatically be directed to the activation page. Click on the START button and the device used will be registered. To register additional devices, log in with the other devices using the user name and password created during registration

    • Is it possible to change devices once activated?

      No, if you activate a device, this device cannot be changed.

    • Is it possible to upgrade from the Browse package to the Browse & Stream one?

      Yes. You will be able to upgrade your package on board through the MSC Captive Portal (the website used to activate the pre-paid package). You can upgrade to a Browse package with additional devices or to the Browse & Stream package.  You will only pay the difference between the full costs packages (to preserve the 20% discount advantage).

Our offices

Select your country

  • Austria

    MSC Kreuzfahrten (Austria) GmbH 

    Mariahilferstraße 103/3/2 

    1060 Wien

    click here  for more details

  • Azerbaijan

    Travel Zone Baku Branch Office

    Semed Vurgun, 69 ev 49

    Blok 3, kat 13(14)

    Phone: +994993999334

  • Belgium

    MSC Cruises Belgium  
    Boulevard de l’Humanité 65 
    1601 RUISBROEK 
    Click here (french website or flamish website) for more details
  • Bulgaria

    Blue Seas

    Ltd Varna, Bulgaria 4 Dubrovnik street, entr. 1 office 1

    Phone: +359 52 300 452

    Ocean Travel

    26, Vitosha blvd.

    1000 Sofia


    Fiesta Travel

    111A Bulgaria blvd. 



    Usit Colours

    bul. Vasil Levski 35, Sofia

    Phone +0700 15 115

    Premier Tours 

    141 Slivnitsa Bulgaria

    1203 Sofia - Bulgaria

    Phone:+359 2929026061


    25B Yakubica Str Lozenec

    1164 Sofia - Bulgaria

    Phone:+359 29627518

    Travel Holidays Ltd.

    Bulgaria, Burgas 8000  -  39 Lyuben Karavelov Str.

    Phone +359 (56) 824 814  - 824829

    Europa Tour Premium Ltd

    95-99 Tsar Asen str. office 1

    1463 Sofia - Bulgaria

    Phone: + 359 888515113

    Cruise GURU 

    14 Tsar Osvoboditel Blvd.,fl. 5, office 519

    1000 Sofia, Bulgaria

    Phone: +359886068888

  • Czech Republic

    Riviera Tour
    Vyletni Plavby na mori s dopravou a delegatem Lidecko 31,756 12 Horni Lidec Vsetin
     Czech Republic
    00420 571 424 588
    Rudolf Reisen
    Komenskeho 15 
     46601 Jablonec nad Nisou 
    Czech Republic
    TEL: +420 724 006 193
    ESO travel outgoing touroperator
    Address: Korunovacni 22, 170 00 | Praha 7 
    Czech Republic
    tel: (+420) 233 377 711  
    J&M Cruise
    Doksany 112, 411 82 Doksany, 
    Czech Republic
    +420 722 943 700
    JOHOHO v.o.s.
    Brocno 17, Steti , 41108, 
    Czech Republic
    tel.       +420 608 224181
    PT Tours International s.r.o.
    Václavské náměstí 1,
    110 00 Praha 1 
    Czech Republic 
    Tel: (00420) 257 225 467
    DeltaReisen sro.
    Bartosova 5532
    Zlin CZ
    Phone: +420800770088
    Cruise Club
    Revolucni 1083/10
    110 00 Praha
    Tel. + 420 721 024 240
    Oneworld Travel s.r.o.
    Chrastavka 273/30 460 01 Liberec
    Phone: + 420 257225467
  • Croazia | Bosnia | Serbia | Slovenia

    MSC Krstarenja doo
    Sv Kriza 3
    HR 20 000 Dubrovnik
    Office Split
    Gat sv. Duje 1 (Trajektni terminal)
    HR 21000 Split - Croatia

    Office Zagreb
    Jurišićeva 19 (Rotonda centar III. kat)
    HR 10000 Zagreb  - Croatia 

    Click here  for more details

  • Cyprus

    Head Office

    2 Leonidou & Acropoleos Ave

    2007 Strovolos - Nicosia - Cyprus

    Phone: +35 77 78 78 78




    17 Homer Avenue 1097, Nicosia, Cyprus

    Phone: +357 227 16390




    Shop 6-7, Royal Business Centre, Vasileos Constantinou 89

    Paphos 8021, Cyprus

    Phone: +357 70 000 970 - +357 26205600



  • Estonia


    Skolas iela 21-203a LV 1010, Riga, Latvia

    Phone: +371 6789 8830


    Cruiselines agency SIA

    Elizabetes iela 63-7 - LV 1010, Riga, Latvia

    Phone: +371 27888862



    Ukmerges g. 124 Vilnius LT 08100, Lithuania

    Phone: + 370 639 96444


  • France

    MSC Croisières
    5 rue Barbès
    92120 Montrouge - France

    Click here   for more details

  • Germany

    MSC Kreuzfahrten GmbH
    Garmischerstraße 7
    80339 München

    Click here  for more details

  • Greece


    193, Kifisias Avenue & 24, Iereos Dousi Str, Marousi, 

    151 24, Athens, Greece 

    Phone: +30 210 32 59 900 



    56 Ermou str Athens, Greece

    Phone: +30-210-3254-642



    22, Filellinon Str.
    10557 Athens - Greece
    Phone: + 30 210 3232 501


    83, Iroon Politechniou Avenue.
    GR 185 36 Piraeus, Greece
    Phone: + 30 210 4284391



    Mitropoleos Str. 47A

    Athens, Greece

    Phone: (+30) 2103253710



    85, Vassileos Pavlou ave, 16673

    Voula, Greece

    Phone: +30 210 89 51 620




    18, Ermou Street, Athens

    10563, Greece

    Phone: +30 2103316851



    65, Vasilissis Sofias Ave, 11521, Athens, Greece

    Phone: +30 211 750 7777


  • Hungary

    Andrassy ut 1
    H-1061 Budapest - Hungary
    Phone: +36 1 4299900

    Belgrád rakpart - Nemzetközi Hajóállomás 
    H-1056 Budapest- Hungary
    Phone: +36 14844012
    Fax: +36 12664223

    FOR TWO UTAZÁSI IRODA Kft. (MSC Partners) 

    Nagyszombat U.1
    H -1037 Budapest - Hungary
    Phone: +361 430 1778

    Fax: +361 430 1778


    Marshaller, Kft

    Hattyùhàz, Budapest, Hattyù, u. 14, H-1015

    Phone: + 361 445 0680


    OTP Travel Ltd. 

    Nador utca 21.
    H-1051 Budapest, Hungary
    Phone: +36 1 486 6060

    IBUSZ Kft.

    1118 Budapest, Dayka Gábor utca 3.

    Tel:  +36 1 485 2778

    Last Call Travel Kft. 

    1138 Budapest, Meder u.8/D fszt.

    Phone +36 1 555 4050

    iWi tour - Ghyereajora

    Address: Zaborskeho 20, 831 03 - Bratislava


    Phone: +36 1550 7355


    +36 144 53618

    Tensi Holiday

    H-1023 Budapest, Komjádi B. u. 1.

    Phone:  +36 70 45 45 509

    Jet Travel Ltd. 
    Bocskai str. 77-79. Budapest, 1113 Hungary
    Phone: +36 1 209 2110/105

    DeltaReisen Kft.

    Dayka Gabor utca 3,404/a

    Budapest 1118

    Phone: +36203118220

  • Italy

    MSC Crociere Customer Service 
    Via A. Depretis, 31 
    80133 Napoli Italia 
    Click here  for more details
  • Latvia

    Cruiselines Agency SIA
    Elizabetes iela 63-7
    LV1010 Riga, Latvia
    Phone: +371 27888862

    Baltic GSA, SIA

    Skolas iela 21-203a

    LV-1010, Riga, Latvia

    Phone: +371-6789 8830



    Ukmerges g. 124 Vilnius LT-08100



  • Lithuania

    Cruiselines Agency SIA
    Elizabetes iela 63-7
    LV 1010 Riga, Latvia
    Phone: + 371 27888862
    Ukmerges g. 124 Vilnius LT-08100
    S. Zukausko 35-99
    Vilnius 09129, Lithuania
    Phone: + 370 5 2430636
    Phone: + 370 607 92223
    Fax: +370 5 2430661

    West Express 
    Address: A. Stulginskio 5, Vilnius LT-01115 Lithuania
    Phone: +370 52122500

    Baltic GSA, SIA

    Skolas iela 21-203a

    LV-1010, Riga, Latvia

    Phone: +371-6789 8830


  • Malta

    Hamilton Travel Co. Ltd. (MSC Partners)
    4 St. Publius Street
    Floriana FRN 1443- Malta
    Phone: +356-21-241292/249543
    Fax: +356-21-226430/223598
  • Netherlands

    MSC Cruises the Netherlands B.V.
    Kruisweg 825-A
    2132 NG  Hoofddorp

    Click here  for more details

  • Poland


    ul. Rakoczego 9 U5

    80-288 Gdansk

    Phone: +48 58 690 49 49



    ul. BALDYCA Zory 14 44-240, 

    Phone: +48 (32) 43 40 250


    ul. Wschowska 9

    60-164 Poznan, Poland

    Phone: + 48 61 861 42 00


    Al. Jerozolimskie 96, 00-807 Warszawa, Poland

    Phone: +48 22 492 77 90

    Fax: +48 22 567 31 01

    IWI TOUR - Rejsujznami

    Zaborskeho 20,831 03 Bratislava

    Phone: +48 221 611 462


    TRAVELINC Sp. z o.o. 

    ul. Głowackiego 4/15, 30-085 Kraków 

    Phone : 12 345 26 29



    Ul. Sw Mikolaja 59-60

    50-127 Wrloclaw, Poland

    Phone: +48 69 72 50 399


    Sp. Zo. o Sarnia Street 4/2 Warsaw

    52-129 Poland

    VENITI TOUR SAFPOL Travel Sp. Zo. o. 

    Ogrodowa 32A/24, 00896 Warszawa Poland

    Phone: +48 602680680


    Glowackiego 4/15 30 085 Krakow Warszawa

    Phone   +12 345 26 29


    Al. Jerozolimskie 151 lok. 7U

    02-326 Warszawa

    Phone: +48 22 402 6764


  • Portugal

    MSC Cruzeiros Portugal
    Empreendimento Alcantara-Rio, Rua Fradesso de Silveira nº 4 - 1ºA
    1300-609 Lisbon, Portugal 

    Click here  for more details

  • Romania

    Charles de Gaulle Square, no. 13, District 1
    011857, Bucharest, Romania
    Phone: +40 720 800278


    Interra Travel
    Bucuresti, Bd Ferdinand nr 83

    Cruise Hub

    Str. Mantuleasa nr. 31, et.1, sect. 2 

    Bucuresti, 023963

    Phone: +40 21 316 7306

    Fax: +40 21 316 7308 Cluj-Napoca 

    Str. Dimitrie Bolintineanu nr. 34, Cluj- Napoca, 400062 400063, Cluj-Napoca, Romania

    Phone: +40 264 593 772 Bucaresti 

    Str. Benjamin Franklin, nr 9, sector 1

    010288, Bucaresti, Romania

    Phone: +40 314 259 795 Brasov 

    Str. Muresenilor nr 3, ap. 4

    500026, Brasov, Romania

    Phone: +40 368 005 364 | Sealands

    Agency Name: Cruise&Holiday SRL

    Headquarter: 41/14 Tudor Vladimirescu St., 410203, Oradea, Romania

    Phone: +40736679040


    Happy Tour 

    Calea Plevnei nr. 159, Business Garden - Cladirea B, Etajul 8, Sector 6 Bucuresti - Romania
    Phone:+4021 9897 000


    Reinvierii Str. 3-5, Et 1 District 2, 021121, Bucharest Romania


    Phone: +40 31 438 73 21

    Perfect Tour 
    Bd Decebal, nr.14, Bucuresti, Romania

    Postal code: 030967

    Phone:+40 755078212


    Bld. 15 Noiembrie, 1
    Brasov, Romania
    Phone/ Fax: +40 (268) 471 057

    Ship Travel International 
    Str N Titulescu nr 6
    810268 Braila Romania
    Phone:+40 0239689800
    Fax:+40 0239692158

    4 U travel 

    16, Londra Street, ap 6
    011763, sector 1 Bucharest Romania
    Phone: +40 21 3102738
    Happy Cruises 
    Str. Dr. Felix nr. 57, etaj 1, sector 1, 
    Bucuresti, Romania 
    Phone +40 31 403 5073   
    Fax+40 31 403 5079       
    Bistrita - Street - Calea Moldovei no 18
    Calea Mosilor - Intrarea General Ipatescu, Nr. 3
    024059 Bucuresti, Romania
    Bd. Carol I no. 27, Iasi, 700507, Romania

    Karpaten Tourism
    Str Nicolae Iorga nr. 5, Sector 1, Bucuresti
    Phone: + 40316318343
  • Russia

    Armenia, Azerbaijan, Belarus
    Lubyansky proezd 21-5 
    101000 Moscow, Russia 
    Phone: +7 4959330950 
    Fax: +7 4959330952
  • Scandinavia

    MSC Cruises Scandinavia AB

    Karlavägen 104, plan 5

    115 26 Stockholm (Sweden) 

    Click here (Sweden website, Norway website, Denmark website) for more details

  • Slovakia

    ONEWORLD Travel s.r.o.

    VAJNORSKÁ 1308 / 21A 

    83103 BRATISLAVA

    Slovak republic
    Ph.: +421 902 125 205
    IWI Tour s.r.o. - Podnalod
    Address: Zaborskeho 20,831 03 Bratislava
    Phone: +421. 948. 643. 612
    Mileticova 1
    824 72 Bratislava 
    Slovak republic
    tel. +421 2 501 131 
  • Spain

    C/AREQUIPA, 1 -  4ª
    28043 Madrid - Espana

    Click here for more details

  • Switzerland

    MSC Kreuzfahrten AG
    Stockerstrasse 23
    8002 Zürich - Schweiz

    Click here (french website or german website) for more details

  • Turkey

    MSC Cruises Turkey
    İstanbul / Merkez

    Altunizade Mah. Ord. Prof. Fahrettin Kerim Gökay 
    Cad. No: 25/6 Kat: 3 
    34662 Üsküdar, İstanbul
    Phone: +90 (850) 420.96.00
    Fax: +90 (216) 474.56.98

  • Ukraine

    PAC GROUP (MSC Partners)
    Melnikova str., 83D, office 609
    04119, Kiev, Ukraine
    Phone: +38044 2062080
    Fax: +38044 2062080
    Polskay str., 20 office 11
    65014, Odessa, Ukraine
    Phone: +38048 7972695
    Center Cruises of Odessa Ltd. 
    Uspenskaya 9
    65014 Odessa-Ukraine
    Phone: +38 048 7373 431
  • United Kingdom & Ireland

    MSC Cruises Ltd.

    5 Roundwood Avenue 

    Stockley Park


    UB11 1AF - Great Britain UK 

    Click here for more details

  • USA

    MSC Cruises USA INC.
    6750 North Andrews Avenue, Suite 100
    Fort Lauderdale, Florida FL 33309 USA

    Click here for more details

  • Argentina

    MSC Cruceros S. A.
    Marcelo T. de Alvear 624 - 1° Piso
    C1058AAH Buenos Aires - Argentina

    Click here for more details

  • Brazil

    Av. Ibirapuera 2332 - 6th floor - tower #2
    04028-003 SAO PAULO - SP -Brazil

    Click here for more details

  • Mexico

    MSC Cruceros
    Union 2 Esq. Benjamin Franklin - Col. Escandon
    C. P. 11800 Mexico D.F.

    Click here for more details

  • Egypt

    MSC Company Egypt
    55, El Sultan Street
    PO Box: 670 Alexandria - Egypt

    Click here  for more details

  • Israel

    MSC Israel Ltd
    Beit Amot 157 Jaffa Rd
    31339 Haifa - Israel
    Phone : +972-4-8549046
    Fax : +972-4-8510161


    Click here for more details

  • Jordan

    Santa Fé Travel and Tourism (MSC Partner)
    Ground Floor, Al Fadi Building, 21, Mecca St

    Post Code 11194

    Phone: 079 333 2121

  • Lebanon

    MSC Lebanon Cruises Division
    Gemaizeh, St. Famille Str. Marine Tower, 2nd Floor

    Beirut - Lebanon

    Click here  for more details.

  • Morocco

    Sky Holidays 
    7, Rue George Sand Val Fleuri
    PO Box 60014 Casablanca - Morocco 
    Phone: +212- 522 99 10 99
    Fax : +212- 522 98 23 04

    Equinox 5 
    5, Avenue Annakhil
    hay Riad, Rabat- Morocco
    Phone: + 212 537563060

    TUT Travel&Tourism-16 Rue Tanta (Derriere Hotel Balima) 
    Rabat Maroc 
    Macroisière - Wib Travels
    3 Rue Ain Meski, CIL Casablanca Morocco
    Phone: + 212 520506161
  • South Africa

    MSC Cruises South Africa 

    Johannesburg:1 Wessels Road, Rivonia - South Africa 
    Durban: 33 Claribel Road, Morningside - South Africa 
    Cape town :Block C Ground Floor, Lagoon - South Africa 

    Beach Office Park, Cnr Boundry Rd & Marine Drive, Milnerton

    Click here for more details

  • Tunisia

    D' Alessandro Travel 
    45, Av. Habib Bourguiba - Le Colisée
    Tunis - Tunisia
    Phone: + 216 71 33 95 00
    Fax: + 216 71 35 12 59

    Orange Travel Group - Orange Cruises (Tunisie) S.A. 
    41, Rue d'Iran
    1002 Tunis, Tunisie
    Phone: + 216 71 831 141
    Fax: + 216 71 831 132

    Julia Tours and cruises 
    130, Av. De la Republique
    La Goulette 2060 - Tunis, Tunisie

    Decouvertes de Sotuvit   
    4 Avenue des Etats Unis, 1002 Tunis
    Phone: + 216 22301190
    Fax: + 216 71905297

    81 Avenue Khereddine Pacha – 
    Pacha Center -Entrée A – 5° 
    Etage Tunis 1073  
    Phone+216 58309960
  • United Arab Emirates

    Sharaf Travel (MSC Partners)
    Near Burjuman Centre
    Khalid Bin Waleed Street
    P.O.Box 21593, Bur Dubai, Dubai U.A.E.
    Phone: +971 (0)4 3966969 
    Fax: +971 (0)4 3975377
  • Australia & New Zealand

    MSC Cruises (Australia) Pty Ltd.
    Suite 532 5 Lime Street, King Street Wharf
    Sydney NSW 2000- Australia

    Click here for more details

  • Bangladesch

    Marco Shipping Company Limited 
    Rupayan Karim Tower (4th floor)80, 
    VIP Road, Kakrail, Dakha-1000 
    General email
  • China (PRC)

    MSC Cruises Travel Agent (Shanghai) Co., Ltd
    Room 1608, SIPG Tower, 358 Dongdaming Road, 200080
    200080 Shanghai-China
    Fax: +86 21 35308393
  • India

    Sharaf Travels Pvt. Ltd.

    MSC House, Opp. Divine Child High School,

    Andheri Kurla Road,

    Andheri (E),

    Mumbai – 400059,


    Phone:  +91-22-67313053/56/58

    Fax:        +91-22-67313010

  • Indonesia

  • Japan

    MSC Cruises Japan Ltd  

    Suhara Roppongi Bldg.1F, 3-3-27 Roppongi, Minato-ku

    Tokyo, 106-0032 Japan

    Click here for more details

  • Kazakhstan

    Kyrgyzstan, Tadjikistan, Turkmenistan, Uzbekistan
    Zhibek-Zholy hwy. 135
    A05K8B4 Almaty, Kazakhstan
    Phone: +7 7273645343
    Fax: +7 7273645343
    Dostyk str. 20
    Z05H9M7 Nur-Sultan, Kazakhstan
    Phone: +7 7172570568
    Fax: +7 7172 570531
  • Korea

    ICK | MSC Cruises Korea General Sales Agent

    7 F, Kwanghee BD, 307 Teogye ro, Jung gu, Seoul 04560, Korea


  • Malaysia

  • Philippines

  • Singapore


  • Sri Lanka

    Travel House- Nkar Travels & Tours (Pvt) Ltd (MSC Partners)
    45, Ananda Coomaraswamy Mawatha, Colombo 07
    Sri Lanka
    Tel: +94 11 2564584
    Fax:  +94 11 2564587

    Jetwing Travels (MSC Partners)
    Jetwing House 46/26 Navam Mawatha
    Colombo 2 - Sri Lanka
    Phone: + 94 11 234 5723

  • Thailand


  • Vietnam