Travel and Health Updates

INFORMATION

UPDATE ON EXTENSION OF FLEET-WIDE HALTING OF OPERATIONS THROUGH TO 31 JULY

We at MSC Cruises have decided to further extend the halting of all our new cruise departures fleet-wide through to 31 July, in light of the continued extraordinary circumstances the world is facing in connection with the Covid-19 virus global health emergency.  


In addition, we would like to inform that:

NORTHERN EUROPE CRUISES – Announcement July 6th, 2020
We will extend our temporary halting of operations in Northern Europe through to the end of the current Summer 2020 season, affecting cruises scheduled to depart between 1 August and 18 October, included.
• Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC).
• The vouchers will be sent by July 22nd and can be used on any sailing departing on or before 31 December 2021.
 
CANADA & NEW ENGLAND, MSC MERAVIGLIA CRUISES - Announcement June 24th, 2020
Due to the decision of the Government of Canada to prohibit cruise ships carrying more than 100 people from operating in Canadian waters until October 31, 2020, MSC Cruises made the difficult decision to cancel our three 10-night sailings on MSC Meraviglia from New York to Canada & New England as well as the two repositioning cruises from Northern Europe to New York and from New York to Miami.  
• Our compensation policy will apply to these cruises as well.
• To find out more on our Future Cruise Credit policy, please click here

CARIBBEAN CRUISES – Announcement June 22nd, 2020
We announced the voluntary further extension of the halting of our cruise operations out of U.S. ports as well as in the Caribbean through to September 15, 2020, included. This extension aligns with the industry-wide voluntary measure announced  by Cruise Line International Association (CLIA), the international body representing all major cruise lines.
• Our compensation policy will apply to these cruises as well and our guests  will receive a Future Cruise Credit (FCC) for the value of their cruise package by July 13. The Future Cruise Credit can be used on any sailing departing on or before 31 December 2021.For additional information click here

MEDITERRANEAN CRUISES 
We are currently considering a possible restart of our operations in August with a reduced number of ships in both the East and West Mediterranean. Additional updates on the Mediterranean cruises for Summer 2020 will be available by July 15th.
 

For all cruises cancelled by MSC, guests will receive a voucher with a Future Cruise Credit (FCC)equal to the value of the amount collected by MSC Cruises for the cancelled cruise, to be utilized for a future cruise on any ship and itinerary of the fleet departing up to December 31st 2021.  

On top of the above Future Cruise Credit (FCC), once starting the new cruise, the guests will receive an on board credit between €100 and €400 per cabin, depending on the length of their original cruise. 
To find out how to get your Future Cruise Credit and move your upcoming cruise, please check the “Compensation Packages” by clicking here 

In addition, if requested, MSC Cruises will guarantee for all existing bookings on cruises sailing from August 1st until October 31st (not cancelled by MSC) an extension of the flexible Commercial Policy already in place. Guests will be able to reschedule their cruise to a future departure date through to 31 December 2021 of any ship and itinerary of the MSC Cruises fleet at no additional costs. 

We are working tirelessly with all guests and travel agents to address the impact of this necessary decision to all bookings on our ships up to 31 July and we are genuinely sorry for the inconvenience that this will cause you. By announcing this now, we intend to provide travel agents and guests who are booked on affected sailings with as much time as possible to move your booking to a future cruise.   

We would like to inform that, due to the decision of the Government of Canada to prohibit cruise ships carrying more than 100 people from operating in Canadian waters until October 31, 2020, MSC Cruises made the difficult decision to cancel our three 10-night sailings on MSC Meraviglia from New York to Canada & New England as well as the two repositioning cruises from Northern Europe to New York and from New York to Miami. Therefore, our compensation policy will apply to these cruises as well. To find out more on our Future Cruise Credit policy, please click here

In addition, on June 22 MSC Cruises announced the voluntary further extension of the halting of its cruise operations out of U.S. ports as well as in the Caribbean through to September 15, 2020, included. This extension aligns with the industry-wide voluntary measure announced late last week by Cruise Line International Association (CLIA), the international body representing all major cruise lines. Guests affected by the cancellation of their cruises in connection with this will receive a Future Cruise Credit (FCC) by July 13, where they have the opportunity to transfer the full amount paid for their original booking to a future cruise of their choice – on any ship, for any itinerary - through to the end of 2021.
 


For additional information click here.


To find out more on the Flexible Cruise Programme, please click here

Compensation packages FAQ